Customer Service Specialist
Thorp, WI Thorp, WI Full-time Full-time $20 - $23 an hour $20 - $23 an hour 20 hours ago 20 hours ago 20 hours ago Job Summary The Customer Service Specialist responsibilities include reviewing purchase orders upon receipt, ensuring all required information, including requested products, pricing, available raw materials and shipment details are included.
The position will require interaction with internal departments and/or customers to verify and/or complete missing details and verify shipping information.
Once verified, enter the data into the production software system to move the order into the production stage and communicate any issues or delays that may impact shipment dates with the customer.
Primary
Responsibilities:
Review purchase orders to ensure all required information is included.
If any information is missing, work with internal departments and/or customer to obtain missing information.
Verify all raw materials are on schedule with purchasing Coordinate shipment with customer based upon scheduling of project(s) for raw material acquisitions, production capacity/status and delivery requirements Relay information from customer to engineering & production departments regarding order changes and/or clarifications.
Address customer inquiries such as order status, freight rates, price-list quotes, product information, and discrepancies Performs other duties as assigned.
Requirements/Skills:
High School Diploma or GED equivalent Minimum of 3 years of experience in Customer Service Excellent computer skills and experience with Microsoft Office.
Ability to learn new software systems easily.
Excellent written & verbal communication skills Attention to detail, organizational skills and ability to multitask Able to maintain good public relations with all customers at all times Able to work in a team environment with quick response/actions to situations Able to implement conflict resolution skills Preferred Knowledge/Skills:
Associates Degree in a related field Project management in a manufacturing environment Physical Requirements:
Able to sit for long periods of time Competencies:
Critical Thinking:
The ability to seek information, analyze alternatives and make conclusions.
Initiative:
The ability to take a proactive approach and being persistent in overcoming difficulties that arise to accomplish a goal or task.
Identifying what needs to be done and doing it before being asked.
Customer Focus:
Builds and maintains customer satisfaction with the products and services offered by our organization; provides excellent service to internal and external customers.
Teamwork:
Promotes cooperation and commitment within a tam to achieve goals and deliverables.
Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour
Benefits:
Flexible schedule Referral program Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Thorp, WI 54771:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The position will require interaction with internal departments and/or customers to verify and/or complete missing details and verify shipping information.
Once verified, enter the data into the production software system to move the order into the production stage and communicate any issues or delays that may impact shipment dates with the customer.
Primary
Responsibilities:
Review purchase orders to ensure all required information is included.
If any information is missing, work with internal departments and/or customer to obtain missing information.
Verify all raw materials are on schedule with purchasing Coordinate shipment with customer based upon scheduling of project(s) for raw material acquisitions, production capacity/status and delivery requirements Relay information from customer to engineering & production departments regarding order changes and/or clarifications.
Address customer inquiries such as order status, freight rates, price-list quotes, product information, and discrepancies Performs other duties as assigned.
Requirements/Skills:
High School Diploma or GED equivalent Minimum of 3 years of experience in Customer Service Excellent computer skills and experience with Microsoft Office.
Ability to learn new software systems easily.
Excellent written & verbal communication skills Attention to detail, organizational skills and ability to multitask Able to maintain good public relations with all customers at all times Able to work in a team environment with quick response/actions to situations Able to implement conflict resolution skills Preferred Knowledge/Skills:
Associates Degree in a related field Project management in a manufacturing environment Physical Requirements:
Able to sit for long periods of time Competencies:
Critical Thinking:
The ability to seek information, analyze alternatives and make conclusions.
Initiative:
The ability to take a proactive approach and being persistent in overcoming difficulties that arise to accomplish a goal or task.
Identifying what needs to be done and doing it before being asked.
Customer Focus:
Builds and maintains customer satisfaction with the products and services offered by our organization; provides excellent service to internal and external customers.
Teamwork:
Promotes cooperation and commitment within a tam to achieve goals and deliverables.
Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour
Benefits:
Flexible schedule Referral program Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Thorp, WI 54771:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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